FAQ

Hi! Dear customers! We are so glad to hear from you. You’re recommended to check the FAQs list to answer your personal questions.
If your questions are still not answered in our FAQ section, please Contact Us and we’ll get back to you ASAP.

ACCOUNT

-Do I need to register before placing an order?

You can place an order without registering, but for the convenience of tracking your order information, we recommend you to register an account.

-How do I register?

Enter My Account page or click Account button on the top right of virtoryai.com. Then, fill in your Email and Password as required.

-What if I forget my login password?

Don’t worry! If you forget your password, just click “Forgot your password?” link on the “Login” page and input your email, then you will receive a password reset email.

What if I cannot login to my account?

Check your login details carefully. Please make sure that the email address is the same one you used for registration and the password is correct. Ensure that your web browser accepts cookies. If you are still not able to access your account, please contact us to solve your problems.

-Can I remove item from the shopping cart?

Yes, if the order is not placed, you can remove it. But once you have placed the order, you can’t delete any item anymore.

ORDERS

-How do I track my order?

Once your order ships, we will send you a shipping confirmation email to inform you. You can check the related information on the order page.

-Can I modify or cancel my order?

If the goods are not sent out, we will contact the logistics department for modification, but we cannot guarantee whether the order can be modified. Once the parcel is shipped, it cannot be modified. It can only be returned or exchanged after receiving the goods. Please contact customer service as soon as possible if you have any questions.

-If I found there is something missing, what should I do?

Your order may be divided into multiple packages, so please check the order page for logistics details. If not, please contact us.

PAYMENT

-What payment methods do you accept?

We accept PayPal. When you place an order, you will be redirected to the PayPal payment page where you can pay with your PayPal balance .

SHIPPING

-What shipping methods do you offer?

We offer global standard shipping.

-How much does shipping cost?

Free shipping on orders over $60.00. For orders under $60.00, a $6.99 shipping fee will be charged.

-Which countries do you ship to?

Now we can ship to 243 countries/areas, including North America, most European countries, Asia and more. If you are not sure whether we can deliver to your location, please contact us. You can also click Shipping & Delivery to get more details.

Return & Exchange

-What is your return policy?

Online purchases (final sale excluded) are eligible for exchange or return within 15 days from the date your order is delivered.

All return/exchange items must be unusd, undamaged, unwashed, and with all original labels attached and in original packaging. You can click Return & Exchange to get more details.

-How can I return or exchange an order?

To request a return or exchange, please contact us by email and provide your order number and email address. Our customer service team will contact you soon.

-If the received items are incorrect or defective, what should I do?

We are very sorry if this happens. Please submit an exchange request and we will help you get the correct items.